GoKid Support

We strongly recommend you only carpool with fellow parents who you know and trust. GoKid is not doing background checks on parents, but we are providing the technology to set up and schedule rides.

Entering your mobile number ensures that you will receive notifications and invitations from the parents you carpool with. Your number is not shared with anyone outside of your carpools.

We need the addresses of every carpool participant in order to set up the carpool itinerary, mapping, and driving directions.

When you register, choose a password to share with your family. After setting up your own profile, create a profile for each family member. If you want your kids to be able to log in (not required), you must include each one’s e-mail address. When they sign in to GoKid, instead of creating a new account, they will just log in with the shared password and their e-mail address.

Open the app and tap on your profile in the menu. To add a child, simply tap on “add family member.” Then select “child” and enter first name and last name of your child, and a picture (this helps other parents easily recognize your child). E-mail and phone number are not required.

Your child will only have a GoKid account if you create one that includes your child’s e-mail address and share the password with him/her. Children with GoKid logins will be able to see their schedule and who is driving them. They can not make changes to the carpools or volunteer to drive.

GoKid will still work fine without linked child accounts. You will still need to create a profile for your child in order to add him/her to carpools, but including a phone number, e-mail, and photo are all optional.

You can change your family password by using the “forgot password” option on the sign-in screen.
Please note: only account admins (original creator of the account) can reset the password - added family members can not reset the family password.

GoKid is available worldwide and can be accessed on the web at my.gokid.mobi or downloaded for iPhone or Android.

No. The only thing you need to input is the event location. Your own kid(s) location will be set to your home location by default. The other parents you invite will put in their own kid’s information once they receive your invitation and accept the carpool.

You can choose to invite others via text message through GoKid (no extra charge) or an e-mail. A link to GoKid will be included in your message, so that invited parents will see the carpool.

You cannot create carpools with multiple event locations. However, if you set the “from” or “to” location to “Kids’ Homes” then each parent who joins can set their own child’s location. All the children’s locations will be added to the driving itinerary and plotted on the carpool route.

When creating your carpool the default setting is "does not repeat." To change it on our Android and iPhone apps, click on the text "does not repeat" to change it. On Web, tap on the "date/time" section and select the "repeats" check box. Then select the type of repeating you want (most flexible is "weekly" where you can then choose which days of the week it should repeat). Be sure to select a date that the carpool should end and then save your changes.

Please note, that once you have set up a non-repeating carpool, there is not a way to add repeating options to it.

To change your child’s location in any carpool, go to the schedule screen and scroll to the carpool you want to change. Tap on your child’s image. You will see option to change your child’s location and can select to set the new location for just that one carpool event, or for the whole series.

You can set when you want the app to notify you by going to your profile and then selecting Notification Settings. Be sure to choose the notification method that works best for you - SMS, Email, or Push (only available on our mobile apps).

Yes, this is one of our Pro features. Upgrade to GoKid Pro to use this feature.

Carpools that have no assigned drivers are highlighted in red. Simply tap on “no driver” to volunteer to drive. If you have more than one adult in your profile, when you tap “no driver” you will see a dropdown where you can select which adult from your family will be driving.

As an invitee you can only edit which of your children are participating and those children’s pickup and drop-off locations. You can also choose which days you are driving for that carpool. You cannot edit the event name, location, date(s), or time.

It is not currently possible to have multiple drivers for an individual carpool event. You can have many different drivers within a carpool serie, but only one person at a time can be assigned to drive. This is to ensure that the driver knows exactly which kids he/she is driving, and to ensure that we plot the route correctly and include all the right kids. If you have a large carpool group, we advise splitting them into separate groups with one admin for each group.

In the schedule screen, find the carpool you’d like to edit and tap the pencil icon.  You will be asked if you want to edit this single event or the entire carpool series (if it's a repeating carpool)

Note, that if you are editing a single carpool event in a series, you cannot change the name or participants.

To invite people to an existing carpool, go to My Carpools where you will see a list of all the carpool series you are part of. Select the carpool you want to invite more people to, and scroll to the list of participating adults. Tap the + button and then select who you want to invite from your contacts (or type a new contact into the search bar). When you save, your new invitees will receive invitations to the carpool.

Once the invitations have been sent, there is not currently a way to recall them. We strongly advise only inviting and carpooling with families you know and trust. If your invitee does not want to join he/she can decline or ignore the invitation and they will not be added to the carpool.

You can only cancel carpools you originally created.

First, find the carpool you want to cancel in the schedule screen (using the filters can make this easier).
On web, tap on the pencil icon to edit the carpool and select “cancel this carpool” then choose if you want to cancel the single carpool event or the whole series.

If you were not the creator of the carpool, but you want to remove it from your list, you will not see a “Cancel Carpool” button. Instead you will need to “opt out” your child from the series.

If your child does not need to participate in a specific event, go to the schedule and find the event from which you want to remove your child.* Tap on your child’s image. You will see an option to “opt out of carpool.” If you want to skip the single event, choose “this carpool only” from the options that appear.

*Don’t forget, if there is also a return carpool you need to remove your child separately from that.

Find that event in your schedule and tap on your image as driver, then select to remove yourself as driver or select another adult in your family to drive.

You can set these notifications from your profile screen. Go to "Manage Notifications" and select the notifications you want to receive.

From the schedule screen, tap on the carpool event for which you want to see driving directions. This will take you to the map screen where you can see the route and itinerary. You can pull the itinerary list up to see more of it, or swipe it down to see more of the map.

If you’re the driver, you can also tap "Go" to start the route.

GoKid Pro has all the same features as our basic free app PLUS it includes extra premium features such as: carpool notes, TeamSnap integration, calendar syncing, additional notifications + reminders, and more granular preference controls.

We are rolling out more features for our Pro customers over the next months including live tracking, notifications of pickup/dropoff, ability to view several months of past carpools, and more. Learn more about GoKid Pro here.

Go to your profile and select “Manage Pro Subscription.” You will then be prompted to choose a billing plan and enter your credit card information. Follow the steps as prompted – your pro upgrade should take effect as soon as you complete the steps.
We use Stripe for billing on our web app, for our Android app we use billing from your Google account, and for our iPhone app we use billing via your Apple account.

All GoKid subscriptions are auto-renewing. You do not need to manually renew.

Go to your profile and scroll down the options until you find “Manage my Pro subscription.” Tap on that and you should see your current billing period as well as a button to cancel the subscription.
If you cancel in the middle of a billing period your pro subscription will continue until the end of that period.

Please note: You can only manage your subscription via the method by which you originally purchased it. If you originally subscribed via our web app (my.gokid.mobi) then you must manage your subscription there, if you originally subscribed via Apple (on our iPhone app), you must manage your subscription via the iPhone app, and if you originally subscribed via Android, then you must manage your subscription on the Android app.

We will be running various free trials of our pro features in the coming months. You can take advantage of our initial offering of 1 month of free Pro when you sign up now by tapping on a pro feature in your profile – you will then be prompted to sign up for pro. Finish the subscription process as prompted (either monthly or yearly) and your free trial will activate automatically. Your card will only be charged after the trial period ends.

If you were given a promo code, you can enter that on the upgrade screen. *Some promo codes do not require billing information.